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This raises an important question: What do people want from a virtual assistant? After all, the concerns of interaction designers should reflect those of users—but you wonder who benefits most from the changes they make. Amazon’s efforts to make Alexa sound as human as possible suggest that users expect their artificially intelligent sidekicks to do more than turn on their lights or provide a weather forecast. They want these devices to understand them. Connect with them. Maybe even—don’t laugh—date them.